Customer Support Specialist

Who are we?

Orbit & Skyline India Pvt. Ltd. is a leading semiconductor service provider with a robust and experienced team of professionals proficient in providing our customers with unique, feature-rich solutions that help them build environmentally friendly semiconductor manufacturing.

At Orbit & Skyline, our synergistic cross functional team of Mechanical, Electrical, Electronics, Software, Equipment, and process engineering is delivering end to end solutions to our customers in semiconductor equipment manufacturing space. We are partnering with our customers across the complete semiconductor value chain spectrum that includes Hardware design and development, Supply chain management, Quality management, Product Management, Reliability, Data Science, ML/AI and many more. We are enabling our customers to develop technologies and systems that alter industries by employing one of the most diverse workforces of cutting-edge engineers and technologists in the semiconductor industry.

Our clientele includes prestigious IC chip manufacturers and OEMs from the United States, Asia, the Middle East, and Europe with our services being rendered to our global customers out of our head office in Mohali, India. We have offices in the United States, the Middle East, Singapore, Taiwan, Ireland, and several other locations.

Who are we looking for?

Orbit & Skyline is looking for a dedicated and detail-oriented Customer Support Specialist to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate quotations, managing order processing, ensuring timely delivery of products and managing the master data for the customers. This role is pivotal in ensuring customer satisfaction and maintaining efficient operations within our supply chain.

Wondering what your Responsibilities would be?

• Respond to customer inquiries via email or the other communication channels in a timely and professional manner.
• Provide accurate information regarding product availability, pricing and assist customers with product to meet their needs.
• Prepare and send quotations to customers based on their requirements using SAP.
• Follow up on quotations to convert them into orders.
• Process customer orders accurately and efficiently in the SAP.
• Verify order details, including product specifications, quantities, and delivery schedules.
• Coordinate with internal departments (e.g., procurement, warehouse, logistics) to ensure order fulfilment.
• Arrange shipping and delivery schedules to ensure timely arrival of products.
• Provide customers with invoices related to their orders, including tracking information.
• Monitor shipment status and communicate updates to customers.
• Resolve any issues related to shipping, delivery, or product quality in collaboration with relevant departments.
• Maintain accurate records of customer interactions, orders, and transactions.
• Prepare regular reports on order status, customer feedback, and any issues encountered.
• Manage the registration and data management of new customers in SAP.
• Identify opportunities for process improvements and contribute to the implementation of solutions.

What Makes you Eligible?

Eligibility Criteria:

• Bachelor's degree in business, Supply Chain Management, or related field.
• 1+ years of experience in customer service, order processing, or a similar role.

Must Have/ Mandate skills:

• Proficiency in using ERP systems and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving skills and a customer-focused attitude.
• Advanced Microsoft Office skills (PowerPoint, Word, Excel).
• Strong communication and interpersonal abilities.

Good to have:

• Certification in Supply Chain Management

Why Orbit & Skyline?

Orbit & Skyline is an amalgamation of enthusiastic and experienced people working on a remarkable concept, making headway in this industry. Today, the Semiconductor Industry is going through a rapid transformation, and we are proud to be playing a major role in development of the semiconductor ecosystem in India thus providing our employees a platform to grow technically and introducing them to a versatile and sprouting work horizon. We offer a holistic workplace that encourages individuals to attain their full potential. We are a team of thinkers, planners, doers, and risk-takers who work closely together and enjoy the top-notch benefits such as:

• Safeguarding the health of our employees and their loved ones by providing them Health Insurance.
• Encouraging healthy, motivated and a happy workforce by providing monthly Wellness Allowances.
• Supporting effective and efficient communication by providing Communication Allowances.
• Awarding stability & loyalty of the employees by covering them under the Gratuity act.
• Providing technical advancements and interpersonal growth through periodic Trainings.
• Providing Service Award to celebrate employee's contributions and show our gratitude for their loyalty and commitment.
• Rewarding and Recognizing employee's efforts and contributions to the company's growth.
• Encouraging enthusiasm, interaction, and motivation by organising team lunches, team outings, offsite activities, fun Fridays, festival celebrations, and other Engagement events.